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Refund Policy

Last Updated: December 7, 2025

How Our Guarantee Works

If you are not completely satisfied with your Nagano Tonic™ purchase for any reason, you may request a full refund within 180 days of your original purchase date. This gives you a full 6 months to try the product risk-free.

Refund Eligibility

To be eligible for a refund:

• Request must be made within 180 days of the original purchase date
• Proof of purchase (order number or receipt) must be provided
• Refund applies to all bottles purchased, whether opened or unopened
• No need to return the product (you may keep or dispose of it)

How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact our customer support team at support@naganotonicstore.us
2. Include your order number and the email address used for purchase
3. Briefly explain the reason for your refund request (optional but helpful)
4. Our team will process your refund within 3-5 business days

Refund Processing

Once your refund request is approved:

• Refunds are processed within 3-5 business days
• The refund will be issued to the original payment method
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company
• You will receive an email confirmation once the refund has been processed

What's Covered

Our money-back guarantee covers:

• All product purchases (1 bottle, 3 bottles, or 6 bottles)
• Both opened and unopened bottles
• The full purchase price of the product

What's Not Covered

Please note the following exclusions:

• Original shipping and handling fees are non-refundable
• Only one refund per customer/household is allowed
• Refunds are not available for purchases made from unauthorized third-party sellers

No Questions Asked Policy

We honor our 180-day money-back guarantee with "no questions asked." While we appreciate feedback to help us improve, you are not required to provide a detailed explanation for your refund request.

Multiple Orders

If you have placed multiple orders:

• Each order is eligible for a refund within 180 days of its individual purchase date
• Please specify which order(s) you would like to refund when contacting support
• One refund per customer/household applies across all orders

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at support@naganotonicstore.us
• Provide photos of the damaged product if possible
• We will send a replacement at no cost or issue a full refund
• This does not count against your 180-day guarantee

Subscription Orders

If you have a subscription order:

• You may cancel at any time before your next shipment
• Each shipment is eligible for refund within 180 days of receipt
• To cancel your subscription, contact support@naganotonicstore.us

Customer Support

Our customer support team is here to help with any questions or concerns about refunds:

Email: support@naganotonicstore.us
Hours: Monday-Friday, 9AM-5PM EST
Response Time: Within 24 hours on business days

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your purchase is subject to the Refund Policy in effect at the time of purchase.